Shipping Policy for Pure Luxe Paws
Effective Date: January 17, 2025

At Pure Luxe Paws, we are committed to ensuring that your order reaches you promptly and in perfect condition. This Shipping Policy outlines our shipping procedures, delivery options, and estimated delivery times to help you understand the process from order placement to receipt.

1. Order Processing

Once you place an order, our team works quickly to process it. We typically process and ship orders within 1-2 business days. Orders are not processed or shipped on weekends or holidays.

You will receive an email confirmation once your order has been received. After processing, you will also receive a shipping confirmation email with tracking information.

2. Shipping Rates

Shipping rates are calculated based on the delivery address, the weight of your order, and the shipping method selected. The final shipping cost will be displayed at checkout before you complete your order.

  • Domestic Shipping (United States):
    We offer several domestic shipping options, including standard, expedited, and priority shipping services. Shipping costs vary depending on the shipping method and your location.
  • International Shipping:
    We currently offer international shipping to select countries. International shipping fees are calculated at checkout, and customs duties, taxes, or other fees may apply depending on your country’s regulations.

3. Shipping Methods and Delivery Times

United States
We offer the following domestic shipping methods:

  • Standard Shipping: Typically arrives within 5-7 business days after processing.
  • Expedited Shipping: Typically arrives within 2-4 business days after processing.
  • Priority Shipping: Typically arrives within 1-2 business days after processing.

International Shipping
International orders typically take 7-21 business days for delivery, depending on the destination country. Delivery times may vary due to customs procedures, import regulations, or shipping carrier delays.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order’s progress and estimated delivery date.

Please note that it may take 24-48 hours for tracking information to be updated after the order is shipped.

5. Shipping Restrictions

We ship to most locations within the United States and select international destinations. However, there may be some locations that we are unable to deliver to due to shipping restrictions, regulatory requirements, or logistical challenges.

If we are unable to ship to your location, we will notify you as soon as possible and provide options for an alternate address if applicable.

6. Shipping Delays

While we strive to meet the estimated delivery dates, shipping delays can occur due to factors beyond our control, such as:

  • Adverse weather conditions
  • Carrier delays
  • High demand during holidays or promotional events
  • Customs delays for international orders

We will notify you of any significant delays and do our best to resolve the issue promptly. Unfortunately, we cannot be held responsible for delays caused by external factors, including but not limited to shipping carriers and customs processing.

7. Incorrect or Incomplete Address

Please double-check the shipping address during checkout to ensure that it is accurate and complete. Pure Luxe Paws is not responsible for lost or delayed packages due to incorrect or incomplete shipping addresses. If an item is returned due to an incorrect address, additional shipping fees may apply for reshipment.

8. Missing or Damaged Items

If your order is damaged during transit or items are missing, please contact us immediately at info@pureluxepaws.com or call 412-551-0279. We will assist you with filing a claim with the shipping carrier and ensuring a resolution, such as a refund or replacement.

9. Free Shipping Offers

From time to time, we may offer promotions such as free shipping for orders over a certain value. Any such promotions will be clearly communicated on our website and at checkout. Free shipping promotions are usually available for standard domestic shipping only, and exclusions may apply.

10. Customer Responsibility for Customs and Duties (International Orders)

For international orders, customers are responsible for any customs duties, taxes, or other fees imposed by the destination country. These fees are not included in the shipping cost and are the responsibility of the customer upon delivery.

We recommend checking with your local customs office to understand the potential fees and regulations for your country before placing an order.

11. Changes to Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page, and the updated effective date will be reflected above. We encourage you to review this policy periodically to stay informed about any changes.

12. Contact Us

If you have any questions or concerns about shipping or your order, please don’t hesitate to reach out to our customer service team. We’re here to help!

  • Email: info@pureluxepaws.com
  • Phone: 412-551-0279
  • Address: 169 Stiles Street, Crafton, Pennsylvania, United States