Payment Policy for Pure Luxe Paws
Effective Date: January 17, 2025

At Pure Luxe Paws, we aim to provide a seamless and secure payment process for our customers. This Payment Policy outlines the accepted payment methods, billing information requirements, and payment security to ensure your shopping experience is smooth and secure.

1. Accepted Payment Methods

We accept a variety of payment options to give you flexibility and convenience when purchasing from our website. The following payment methods are accepted:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal:
    Secure online payments via your PayPal account.

  • Other Payment Methods:
    We may offer additional payment methods or options depending on your location and availability at checkout. These options will be displayed during the checkout process.

2. Payment Authorization

When you place an order with Pure Luxe Paws, you authorize us to charge your selected payment method for the total amount of your order, including the price of the product(s), applicable sales tax, and shipping fees.

We will process your payment immediately after you confirm your order. If for any reason we are unable to process your payment, we will notify you, and your order may be canceled or delayed.

3. Order Processing and Payment Confirmation

After completing your order and submitting payment details, you will receive an order confirmation email containing the details of your purchase. This serves as proof that we have received your payment and order. Please review your order carefully to ensure all information is correct.

Note: While you will receive an order confirmation, your payment is only considered complete once we have processed your order and payment.

4. Security of Payment Information

We take your privacy and security seriously. All payment transactions on our website are processed through secure, encrypted payment gateways to ensure your personal and financial information is protected.

  • Secure Payment Gateway: Our payment systems comply with the highest standards of payment card industry data security (PCI-DSS) to safeguard your payment details.

  • Privacy and Data Protection: We do not store sensitive payment information such as credit card numbers. All payments are handled by secure third-party payment processors.

5. Currency and Pricing

All transactions on our website are processed in U.S. dollars (USD). The prices displayed for products on our website include taxes based on your location. If applicable, sales tax will be calculated and added at checkout depending on your shipping address.

We reserve the right to change the prices of products on our website at any time without notice. However, once your order is confirmed, the price you paid for the products will not change.

6. Payment Failure and Declined Transactions

If your payment fails for any reason, we will notify you immediately. You may be asked to provide an alternative payment method. We reserve the right to cancel or delay processing of your order until payment is successfully processed.

Some common reasons for payment failure include:

  • Insufficient funds in your account.
  • Incorrect payment details (e.g., expired credit card, incorrect CVV).
  • Payment processor issues or technical problems.

7. Refunds and Charges

If you cancel an order or return an item, we will issue a refund to the original payment method used for the purchase. Please refer to our Refund and Return Policy for more details.

Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider. Please note that transaction fees or shipping fees may not be refunded, depending on the terms of your order.

8. Fraud Prevention

To protect our customers and prevent fraudulent activity, we may conduct additional security checks for certain orders. If there is any suspicion of fraud or unauthorized payment, we reserve the right to cancel the order or ask for further verification before processing your payment.

9. Payment Disputes

If you believe there is an error with a charge or transaction, please contact us immediately at info@pureluxepaws.com, or call 412-551-0279. We will investigate the issue and work with you to resolve any discrepancies in a timely manner.

10. Changes to the Payment Policy

We may update or revise this Payment Policy from time to time. Any changes will be posted on this page with an updated effective date. Please check this page periodically to stay informed about any modifications.

11. Contact Us

If you have any questions or concerns regarding our Payment Policy, or if you need assistance with a payment issue, feel free to reach out to our customer service team:

  • Email: info@pureluxepaws.com
  • Phone: 412-551-0279
  • Address: 169 Stiles Street, Crafton, Pennsylvania, United States