Sales Policy for Pure Luxe Paws
Effective Date: January 17, 2025
At Pure Luxe Paws, we are dedicated to providing you and your pet with high-quality, luxurious pet apparel and accessories. Our Sales Policy outlines the terms and conditions that apply to all purchases made on our website or through our customer service team. By making a purchase from us, you agree to the following terms:
1. Product Availability
We strive to ensure that all products listed on our website are available for purchase. However, in the event that an item is out of stock or unavailable, we will notify you promptly and offer alternatives or a full refund. Availability may vary, and we cannot guarantee that every item will remain in stock at all times.
2. Pricing
All prices listed on our website are in U.S. dollars and are subject to change without notice. We make every effort to ensure that our prices are accurate and up to date, but errors may occur. If a pricing error is found after you have placed an order, we will contact you before processing the payment and give you the option to proceed with the corrected price or cancel the order for a full refund.
Sales Tax: Sales tax will be applied to orders as required by local and state laws based on your shipping address.
3. Payment Methods
We accept a variety of payment methods to make your shopping experience as convenient as possible. Available payment options include:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: Secure online payments via your PayPal account
- Other Payment Methods: We may offer additional payment options that will be displayed at checkout.
By providing your payment information, you authorize Pure Luxe Paws to charge the total amount of your order, including applicable taxes and shipping fees, to the payment method you have selected.
4. Order Confirmation
After placing your order, you will receive an order confirmation email with details about the products you have purchased. This confirmation serves as a receipt and a summary of your transaction. Please review your order carefully and contact us immediately if you notice any discrepancies.
5. Order Processing and Shipping
Orders are processed as quickly as possible. Typically, we process orders within 1-2 business days of receiving them. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.
Shipping Delays: While we aim to ship orders promptly, unforeseen delays may occur due to factors such as high demand, weather conditions, or carrier delays. In such cases, we will notify you as soon as possible.
6. Discounts and Promotions
From time to time, we may offer discounts, promotions, or special offers. These offers may be limited in time and availability and are subject to specific terms and conditions. Discounts cannot be applied retroactively to orders that have already been placed, and they cannot be combined with other promotions unless otherwise stated.
- Promo Codes: If you have a promo code, you must enter it at checkout. Only one promo code may be used per order, and some promotions may have exclusions.
7. Cancellations and Modifications
Once an order is placed, it is typically processed immediately to ensure a quick shipment. While we make every effort to accommodate order changes, cancellations, or modifications, we cannot guarantee that changes can be made once the order is confirmed. If you need to cancel or modify your order, please contact us immediately, and we will assist you if the order has not yet been processed.
8. Refunds and Returns
We want you to be satisfied with your purchase, and if for any reason you are not, we offer a 30-day return policy for eligible items. Please refer to our Refund and Return Policy for detailed information on how to return an item and obtain a refund or exchange.
9. Gift Cards
Gift cards purchased from Pure Luxe Paws are non-refundable and can only be used to make purchases on our website. They cannot be redeemed for cash, except as required by law.
10. Customer Responsibility
When placing an order with Pure Luxe Paws, it is your responsibility to:
- Provide accurate shipping information to ensure proper delivery.
- Review your order details, including product descriptions, sizes, and quantities, before confirming your purchase.
- Keep track of your order status by checking the order confirmation and shipping emails for updates.
Pure Luxe Paws is not responsible for delays or misdeliveries caused by incorrect or incomplete shipping addresses. If an item is returned to us due to an incorrect address, additional shipping fees may apply to reship the order.
11. Promotional Emails and Marketing
By placing an order with Pure Luxe Paws, you may opt to receive promotional emails, newsletters, and updates about sales or new products. You can unsubscribe from marketing emails at any time by using the “unsubscribe” link included in each email, or by contacting us directly.
12. Changes to Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our sales terms and conditions.
13. Contact Us
If you have any questions about our Sales Policy or need assistance with your order, please contact us:
- Email: info@pureluxepaws.com
- Phone: 412-551-0279
- Address: 169 Stiles Street, Crafton, Pennsylvania, United States